Terms & Conditions

TERMS AND CONDITIONS

1. INTRODUCTION
Welcome to National Energy Solutions ("we," "our," or "us"). These Terms and Conditions govern your use of our e-commerce website and the purchase of products through our online store. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must refrain from using our website.

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2. DEFINITIONS

• "Customer" refers to any person purchasing from our website.

• "Website" refers to https://pi2r.co.za.

• "Products" refer to the goods available for sale on our website.

• "Services" refer to any additional services we provide, such as delivery, installation, or warranties.

 

3. ELIGIBILITY

• To make a purchase, you must be at least 18 years old or have the consent of a legal guardian.

• You agree to provide accurate and complete information when registering an account or placing an order.

 

4. ORDERING PROCESS

• Orders placed on our website are subject to acceptance and availability.

• We reserve the right to cancel any order at our discretion and will notify you accordingly.

• Prices are displayed in South African Rand (ZAR) and are exclusive of VAT.

• Payment must be made through our approved payment methods.

 

5. PAYMENT TERMS

• Payments are processed securely through third-party payment gateways.

• We accept major credit/debit cards, EFT, and other available payment methods.

• Your order will only be dispatched upon successful receipt of payment.

 

6. DELIVERY & SHIPPING

• We deliver to locations within South Africa. Delivery times vary depending on location and product availability.

• Standard shipping fees apply unless stated otherwise.

• Risk in the products passes to you upon delivery.

 

7. RETURNS, REFUNDS & EXCHANGES

• Customers may return products within 7 days of receipt, provided they are unused and in original packaging.

• Certain items (e.g., custom-made or digital products) may not be eligible for return.

• Refunds will be processed within 14 working days after inspection.

• If a product is faulty or defective, customers may request a replacement or refund in accordance with the Consumer Protection Act.

 

8. WARRANTIES & LIABILITY

• Products may come with a manufacturer’s warranty, where applicable.

• We are not liable for damages caused by misuse, negligence, or unauthorized repairs.

• Our liability is limited to the value of the purchased product.

 

9. PRIVACY POLICY

• We comply with the Protection of Personal Information Act (POPIA).

• Your personal data will be used for order processing, marketing (with consent), and legal compliance.

• We do not sell or share customer data with third parties, except where required by law.

 

10. SECURITY

• Our website uses SSL encryption for secure transactions.

• Customers are responsible for maintaining the confidentiality of their login credentials.

 

11. INTELLECTUAL PROPERTY

• All content, trademarks, and images on our website are our property and may not be copied or used without permission.

 

12. USER CONDUCT

• Users must not engage in fraudulent, harmful, or unlawful activity on our website.

• We reserve the right to restrict access to our website for violations of these Terms.

 

13. FORCE MAJEURE

• We are not liable for failure to fulfill obligations due to events beyond our control, including natural disasters, strikes, or technical failures.

 

14. DISPUTE RESOLUTION

• Disputes should first be resolved amicably through customer service.

• If unresolved, disputes may be referred to arbitration or legal proceedings in South African courts.

 

15. AMENDMENTS & TERMINATION

• We reserve the right to update these Terms at any time.

• Continued use of our website constitutes acceptance of revised Terms.

 

16. GOVERNING LAW

• These Terms are governed by the laws of South Africa.

For inquiries, contact us at pi2r@nationalenergy.org.za.