Privacy Policy

1. INTRODUCTION
National Energy Solutions ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website https://pi2r.co.za and use our services. By using our website, you agree to the terms outlined in this policy.

2. INFORMATION WE COLLECT
We may collect and process the following personal data:

Personal Information: Name, contact details (email, phone number), and billing/shipping addresses.
Account Information: Login credentials, purchase history, and user preferences.
Payment Details: Credit/debit card information, banking details, and transaction records (processed securely by third-party payment providers).
Technical Information: IP address, browser type, device information, and cookies for analytics and website functionality.
Communications: Emails, messages, and other correspondences sent to us.

3. HOW WE USE YOUR INFORMATION
We use your personal data for the following purposes:

Processing and fulfilling your orders.
Providing customer support and responding to inquiries.
Improving our website functionality and user experience.
Sending marketing and promotional materials (with your consent).
Ensuring compliance with legal and regulatory requirements.
Detecting and preventing fraud or security breaches.

4. DATA SHARING & DISCLOSURE
We do not sell or rent your personal data. However, we may share your information with:

Service Providers: Payment processors, delivery companies, and IT service providers who assist in our operations.
Legal Authorities: When required by law, regulation, or legal process.
Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred.

5. DATA SECURITY

We implement strict security measures, including encryption and secure servers, to protect your data.
Only authorized personnel have access to your personal information.
While we take all reasonable precautions, no data transmission over the internet can be 100% secure.

6. YOUR RIGHTS UNDER POPIA
Under the Protection of Personal Information Act (POPIA), you have the right to:

Request access to your personal data.
Correct or update inaccurate or incomplete information.
Withdraw consent for direct marketing communications.
Request deletion of your data (subject to legal requirements).

7. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies to enhance user experience and gather analytics.
You can modify your browser settings to reject cookies, though this may affect website functionality.

8. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their policies before providing any personal data.

9. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Changes will be posted on this page, and we encourage you to review it regularly.

10. CONTACT INFORMATION
For any questions regarding this Privacy Policy, please contact us at:
Email: pi2r@nationalenergy.org.za
Website: https://pi2r.co.za